Ranger Home Care Ltd – Main Office

Date of Assessment: 8 June to 19 June 2026. This was a follow up assessment to check if improvements had been made following our previous assessment. We assessed 22 quality statements in all 5 key questions. The service is a care at home service providing live-in care and support to adults of all ages living in their own homes. At the time of the inspection 59 people were using the service. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The provider was previously in breach of the legal regulations in relation to safe care and treatment, safeguarding service users from abuse and improper treatment, fit and proper persons employed, need for consent and good governance. Improvements were found at this inspection, and the provider was no longer in breach of these regulations.
There was a positive learning culture, where the provider was proactive in seeking feedback and implementing learning to make improvements. People and their relatives knew how to give feedback and were confident the provider took it seriously and acted on it. People were protected and kept safe from abuse. Staff were happy to raise any safety concerns and felt they would be dealt with properly. Staff were well trained and supported by the service. Staff were recruited safely. Staff understood and managed risks related to people’s care. The provider ensured staff understood procedures[JM1.1][RH1.2] such as how to reduce the risk of fire when supporting people with flammable lotions.
People and relatives were consulted around how they wished their care to be carried out.
Safe systems were in place to ensure medicines were administered appropriately where required, by competent staff. Staff worked with stakeholders involved in people’s care to promote the best outcomes and safe transitions when people moved between services. Staff knew people well including any medical conditions affecting their wellbeing. Staff cared for people with dignity and respect and promoted their independence. People were treated with kindness and compassion and had a good level of consistency in care staff. Leaders were visible, qualified and supportive, helping staff develop in their roles.
The provider had effective governance systems in place with good oversight of staff training, medicines and people’s care. Appropriate audits were in place and acted upon to improve the quality of care provided.
The provider worked well with stakeholders in the local community to deliver the best possible care and were receptive to new ideas.