Guardian Angel Carers Farnham Fleet Farnborough

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The providers' had processes and systems in place to protect people from the risk of abuse. Staff assessed potential risks with people and ensured measures were in place to mitigate them. There were sufficient staff suitable to meet people's needs. People's medicines were administered to them safely by skilled staff. People were protected from the risk of acquiring an infection. The providers encouraged openness about safety and staff were supported to report incidents.

People's care was planned and delivered in line with best practice and legislation. Staff had the required competence, knowledge and skills required to provide people with effective care. People were supported by staff to ensure their dietary preferences and needs were known and met. Staff worked collaboratively within the team and across services to understand and meet people's needs. People experienced positive outcomes with regards to their health and wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a person centred culture, within which people and staff were valued and cared about. People received truly kind and compassionate care from their staff. Staff supported people to express their views and to be involved in making decisions about their care. Staff ensured people's dignity and independence were respected and promoted during the provision of their care.

Staff ensured people received person centred and responsive care which met their preferences. People were

informed of how to raise any complaints which were listened to and addressed promptly. People received end of life care from appropriately trained and compassionate staff.

The providers promoted a positive culture which achieved very good outcomes for people. The nominated individual and the registered manager were clear about their roles. People and staff's views were sought and their feedback was acted upon, to make improvements. There was a strong focus on continuous improvement and information about performance was used to drive improvements. The providers worked closely with other services and professionals to develop and enhance the delivery of people's care.