Bluebird Care (Hull and Beverley)
- Home care
- Dementia care
- Registered since 2017
- Kingston upon Hull, Hull, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
12 months
since the latest rating was published.
3 of 32
rated home care services in Hull are rated Requires improvement, like this one.
Bluebird Care (Hull and Beverley): inspection record
Rated Requires improvement in October 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Advanced Care Yorkshire Limited (Good, less than 0.1 miles away) and NL Group Limited (Good, 0.1 miles away).
Nearest home care services:
- G Advanced Care Yorkshire Limited Good, less than 0.1 miles away
- G NL Group Limited Good, 0.1 miles away
- G Opieka Limited Office Good, 0.1 miles away
- G Caremark (East Riding) Good, 0.8 miles away
- G Hull Homecare Good, 1.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 October 2025 (assessment visit 7 August 2025). Quoted under the Open Government Licence.
Date of assessment: 26 August 2025 to 3 October 2025. Bluebird Care (Hull and Beverley) is a care at home service.
Risks associated to people’s health conditions were not always recorded in people’s care plans and detail was sometimes missing to guide staff on how best to support them.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Consent to care documentation was missing for people however the provider offered immediate assurances consent documentation was being implemented. Mental capacity assessments had not been carried out in accordance with the Mental Capacity Act 2005, this included best interest decision making.
Systems and processes were not in place to ensure people received time sensitive medicines at the correct time and medicines administration records did not always contain accurate information. Risks associated with people’ external medicines had not been risk assessed. The provider offered immediate assurances steps were being taken to address these concerns.
Records evidenced mandatory training including moving and handling and safeguarding, supervisions and annual appraisals were overdue for some staff. Training had not been made available to staff supporting people with specific needs including people on end-of-life pathways.
The provider’s governance systems had not identified or addressed the areas of improvement we found during this inspection.
People were treated with kindness and compassion from a staff team that knew them well and enabled continuity. Staff protected people’s privacy and dignity and promoted their independence. Staff responded to people in a timely manner and supported their preferences.
People knew how to give feedback and were confident the service would take any complaints seriously. The service supported staff wellbeing and staff felt confident to speak up. Staff reported they were treated equally, free from bullying or harassment.
The provider was in breach of the legal regulations relating to safe care and treatment and governance.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable
harm. At our last assessment we rated this key question Good. At this assessment the rating
has changed to Requires Improvement.
This meant some aspects of the service were not always safe and there was limited assurance
about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment and
safe administration of medicines.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has
remained Good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 29 October 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 29 October 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Teresa Arnell
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 12 February 2019. Latest assessment published 29 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Encasa LimitedBrand: Bluebird Care
- Ownership type
- Organisation
- Companies House number
- 08142559 (opens Companies House)
Getting help from Hull City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hull City Council
- Ask for a care needs assessment
- Phone: 01482 300 300
- Contact adult social care online
- Support for carers
- Paying for care: Hull City Council
Checked on the council's website, November 2026.
Common questions
- Does Bluebird Care (Hull and Beverley) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Bluebird Care (Hull and Beverley).
- When was Bluebird Care (Hull and Beverley) last inspected?
- The Care Quality Commission's latest rating for Bluebird Care (Hull and Beverley) was published on 29 October 2025.
- Who runs Bluebird Care (Hull and Beverley)?
- Bluebird Care (Hull and Beverley) is run by Encasa Limited.
- What is Bluebird Care (Hull and Beverley)'s CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 October 2025.
Contact
- Phone
- 01482 332267
- Address
- Unit 5 First Floor, Bridge View Park, Henry Boot Way, Hull, HU4 7DW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Advanced Care Yorkshire Limited (Good, less than 0.1 miles away) and NL Group Limited (Good, 0.1 miles away).
Nearest home care services:
- G Advanced Care Yorkshire Limited Good, less than 0.1 miles away
- G NL Group Limited Good, 0.1 miles away
- G Opieka Limited Office Good, 0.1 miles away
- G Caremark (East Riding) Good, 0.8 miles away
- G Hull Homecare Good, 1.2 miles away