Brockton Care Limited

The service was able to demonstrate how they were meeting underpinning principles of "Right Support, Right Care, Right Culture .

Right Support: The principles of the mental capacity act were not always observed to presume people had capacity unless indicated otherwise. Staff supported people to have the maximum possible choice, control and independence be independent and they had control over their own lives. People's involvement in their care assessment ensured they received a service that reflected their preferences.

Right Care: The management of medicines placed people at risk of not receiving their medicines as directed by the prescriber. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. Staff work practices ensured people were protected from the risk of avoidable infections.

Right Culture: The provider's governance was ineffective to review and ensure staff received relevant training in relation to people's health condition. Although, systems were in place to monitor calls, people at times experienced late and missed calls. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.