Home Instead

People were supported by staff who were exceptionally caring. Many people told us staff often went over and above their job roles which demonstrated their kindness and consideration for the people they supported.

There was a strong emphasis on ensuring people received care and support which met their needs and preferences. The provider matched staff to people to help them build trusting relationships and share hobbies and interests. The provider and staff worked to reduce loneliness for people and ensured people had access to a range of social opportunities. People felt confident and comfortable to discuss any concerns with staff.

People felt safe with the staff who supported them. Risks to people were monitored and procedures were in place to help keep people safe. People were supported by adequate numbers of staff who were safe to work with them. The provider's systems protected people from the risk of abuse. People were protected from the risks associated with the control and spread of infection.

People were supported by staff who were well trained and competent in their role. People were assessed before they used the service to ensure their needs and preferences could be met. Staff understood the importance of ensuring people's rights were understood and protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's health care and nutritional needs were monitored and understood by staff.

Rating at last inspection The service was rated outstanding at our last inspection (report published June 2017).