Midland Care (UK) Ltd
- Home care
- Dementia care
- Registered since 2012
- Birmingham, West Midlands
Outstanding
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Outstanding at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
The only one
rated Outstanding home care service in Birmingham, out of 162 with a rating.
Midland Care (UK) Ltd: inspection record
Rated Outstanding in August 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Aspect Supported Living Limited Requires improvement, 0.9 miles away
- G WMHC Ltd Good, 0.9 miles away
- RI Sevacare - Hall Green Requires improvement, 0.9 miles away
- RI Precious Homes Birmingham Requires improvement, 1 mile away
- – GND Care Ltd Not yet rated, 1 mile away
About the service
From the Care Quality Commission's inspection report published 30 August 2019. Quoted under the Open Government Licence.
Midland Care (UK) Ltd provides personal care and support to people in their own home. The agency provides care and support for older people, adults with disabilities and people who live with dementia. At the time of our inspection visit, Midland Care UK provided services to 24 people.
What inspectors found
People told us the registered manager and staff were very kind and caring and very good at their jobs. They said they felt safe with their care staff and trusted them. People and relatives were consistently complimentary about the kindness of the staff and the reliability of the service they received. We were told of occasions where staff had gone above and beyond what was expected of them. The registered manager was very passionate about supporting people who lived in their own home. The leadership and culture of the service was to provide a high-quality personalised support to people. Staff were caring kind and enthusiastic about their role.
Read the rest of CQC's summary
Staff had been recruited safely, well trained and supported to provide the best possible care to people. Staff were committed to delivering inclusive personalised care and strongly focused on supporting people's diverse needs and preferences. Staff spoke enthusiastically and passionately about how they provided people with high quality, person-centred care. Staff turnover was low and people told us they were supported by staff who knew and consistently met their needs. The service liaised with health and social care professionals.
People's care and support was planned in partnership with them. They told us they felt consulted and listened to about how their care was delivered. They said staff were respectful, friendly and reliable. They were happy that they received care and support from staff that they had got to know. People told us they had never had a missed call and staff attended the calls at the appropriate time and stayed for the full duration of the call.
The registered manager continued to be very passionate about supporting people who lived in their own home. They used a variety of methods to check the quality of the service and develop good practice. The leadership and culture of the service was to provide a high-quality personalised support to people. Staff had a clear vision of what was required of them and were focused on doing so.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Malik Khan
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 30 August 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midland Care (UK) Ltd
- Ownership type
- Organisation
- Companies House number
- 08008683 (opens Companies House)
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Midland Care (UK) Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Midland Care (UK) Ltd.
- When was Midland Care (UK) Ltd last inspected?
- The Care Quality Commission's latest rating for Midland Care (UK) Ltd was published on 30 August 2019.
- Who runs Midland Care (UK) Ltd?
- Midland Care (UK) Ltd is run by Midland Care (UK) Ltd.
- What is Midland Care (UK) Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 30 August 2019.
Contact
- Phone
- 0330 111 1327
- Address
- 19 Woodlands Road, Sparkhill, Birmingham, B11 4EH Map (opens Google Maps)
Compare nearby
- RI Aspect Supported Living Limited Requires improvement, 0.9 miles away
- G WMHC Ltd Good, 0.9 miles away
- RI Sevacare - Hall Green Requires improvement, 0.9 miles away
- RI Precious Homes Birmingham Requires improvement, 1 mile away
- – GND Care Ltd Not yet rated, 1 mile away