WMHC Ltd

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People's individual needs and risks were assessed; however, written guidance for staff on how to manage risks was not always clear or sufficient. People had support from trained staff to take their medicines safely, but written guidance on the use of 'as required' (PRN) medicines was not always clear. The person-centred care and support provided had resulted in positive outcomes for people. People had support to book and attend medical appointments, as needed. Staff and management worked effectively with other agencies involved in people's care. Staff spoke positively about the induction, training and ongoing support they received from management.

Right Culture: Management and staff promoted a positive and inclusive culture within the service. People, their relatives and relevant health and social care professionals were involved in care reviews. The provider proactively sought people's views on the service, in order to improve their care and support. The management team were well regarded by people, their relatives, staff and community professionals involved in people's care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk