H & M Care Agency Ltd

H&M Care Agency Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. The majority of people were funded by the local authority. At the time of our inspection seven people were using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The provider had systems in place to safeguard people from the risk of abuse and staff knew how to respond to possible safeguarding concerns. Risk assessments were in place. The provider followed safe recruitment procedures and medicines were managed safely. Staff followed appropriate infection prevention and control practices.

Staff were supported to provide effective care through induction, training and supervision. The provider assessed people's needs to ensure these could be met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.