AOK Care Ltd

What inspectors found

From the Care Quality Commission's assessment published 26 March 2025 (assessment visit 2 January 2025). Quoted under the Open Government Licence.

1. Safe

   –No rating No rating

   We identified 1 breach of the legal regulations in relation to fit and proper persons employed. Recruitment practices were not robust. At our last inspection we rated this key question requires improvement. At this inspection the rating has remained requires improvement. The service had made improvements to their risk assessments. Risks to people's safety and wellbeing had been assessed and risk assessments were in place to help protect people. The registered manager confirmed that staff did not provide medicines support at present. Systems were in place to help investigate accidents, incidents, complaints, and safeguarding and learn from these. Staff had completed training relevant to their role. Systems were in place to help prevent and control infections. Staff and management communicated and worked with other agencies where required to help keep people safe.

2. Caring

   GGood Good

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

   We assessed a limited number of quality statements in this key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

   The assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good.

3. Well-led

   –No rating No rating

   We identified 1 breach of the legal regulations in relation to governance. The provider did not have an effective system to assess, monitor and improve the quality and safety of the service provided. There was a lack of oversight and monitoring. The quality assurance process included some audits, but they had failed to identify the shortfalls we found during our assessment. There had not been enough improvement at the service since our last inspection. Staff spoke positively about management of the service. They worked in partnership with others to assess, monitor and improve the quality of the service. During this assessment, management responded to any requests for information positively.