DCL-PRO Services Ltd
Home care, Brent
Good
Rated on
Rating from the Care Quality Commission.
DCL-PRO Services Ltd: inspection record
Rated Good in December 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2021. Rated Requires improvement in 2021, then Good in December 2023.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 3 years ago.
How it compares locally
- One of 59 Good home care services in Brent, out of 69 with a rating.
About the service
From the Care Quality Commission's inspection report published 6 December 2023. Quoted under the Open Government Licence.
DCL-Pro Services provides domiciliary care services for adults with a wide range of needs. The service offers support to people who require help with day to day routines, including personal care, meal preparation, shopping, housework and supporting people out into the community. At the time of our inspection there were 7 people using the service.
People's experience of the service and what we found: There were systems in place to keep people safe. Staff safeguarded people from abuse. Risks to people's health, safety and well-being were managed. There were enough staff to meet people's needs and safe recruitment processes were followed.
Read the full summary
The provider had effective systems to review incidents, check appropriate action had been taken and identify learning. The provider and staff protected people from the risk or spread of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well managed. The provider, managers and staff promoted a positive culture in the service. People and relatives were complimentary about staff and the care people received. The provider had an effective quality assurance process in place which included regular audits and spot checks.
People, relatives and staff were regularly consulted about the quality of the service through regular communication, meetings and reviews.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 9&10, A M C House, 12 Cumberland Avenue, London, NW10 7QL |
|---|---|
| Neighbourhood | Alperton, Brent |
| Phone | 020 3371 9582 |
| Website | www.dclpro-services.com |
| Registered manager | Deqa Dirie |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 6 December 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | DCL-PRO Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11251914 (opens Companies House) |
Nearest alternatives
- RI AOK Care Ltd Home care, less than 0.1 miles awayRequires improvement
- G Change Social Care Solutions Ltd Home care, 0.1 miles awayGood
- – FabCare at Home Home care, 0.1 miles awayNot yet rated
- G Caremark Brent Home care, 0.3 miles awayGood
- RI First Homecare - North London Home care, 0.3 miles awayRequires improvement
Getting help from London Borough of Brent
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Brent
- Ask for a care needs assessment
- Phone: 020 8937 4300, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 020 8863 5250
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Brent
Checked on the council's website, November 2026.
Common questions
- Does DCL-PRO Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for DCL-PRO Services Ltd.
- When was DCL-PRO Services Ltd last inspected?
- The Care Quality Commission's latest rating for DCL-PRO Services Ltd was published on 6 December 2023.
- Who runs DCL-PRO Services Ltd?
- DCL-PRO Services Ltd is run by DCL-PRO Services Ltd.
- What is DCL-PRO Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 December 2023.