BlowingPoint Care

People's experience of using this service:

● Whilst the service had registered on the 1 February 2018. This service had only been delivering a service to people since 31 January 2019.

● People's feedback of this service was positive. Staff were caring and kind towards people, and knew people well. Typical comments were, "[Name of registered manager] has really made it easy. They are at the end of the phone if I need anything." And, "I have not met any of the staff yet, but [Name] seems very happy. We are into week three, and things seem to be working well."

● At the time of the inspection the registered provider had recently started to work with the local authority to deliver a reablement service to people.

● Systems were in place to safeguard people from the risk of abuse. Risk assessments had been completed and provided guidance to staff about how to support people in a safe way. People said that staff arrived on time. We have made a recommendation about recruitment.

● Assessments had been carried out and care plans were in place. Some people had signed a consent form and this had been kept within their care plan, others did not. We have made a recommendation about care planning.

● Staff supported people to maintain a balanced diet, in line with their assessed needs.

● Mandatory training was given to staff as part of the induction process. Plans were in place to introduce the care certificate. We have made a recommendation about the induction process.

● A quality assurance framework was in place, but had not been used due to the service starting a few months prior to this inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk