Helping Hands Enfield

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff had been safely recruited and pre-employment checks carried out, and the service had enough staff currently to meet the needs of the people using the service.

Staff had received an induction and training to enable them to meet people's needs. We saw that supervisions, spot checks, competency checks and meetings for staff were carried out and staff told us they felt supported by the registered manager to perform their role. People were supported with their medicines by trained members of staff where required.

The registered manager carried out an assessment of people's needs and how they liked to be cared for. Care plans included guidance for staff on how to meet those needs. People's nutritional needs were met. They were supported to maintain a balanced diet and where required supported to eat and drink.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff told us they had access to personal protective equipment (PPE) and there were effective infection control measures in place. People confirmed appropriate PPE was worn by staff when being provided with care and support.

We received positive feedback about the leadership and management of the service. There were systems in place to monitor, maintain and improve the quality of the service.