Sanctuary Life Care Limited

Risk associated with people’s needs and their home environment were assessed. However, further improvement was needed to ensure risk assessments detailed what had been considered during the assessment, what the risk level was and how any agreed action mitigated the risk.

Relatives were confident their family members were safe when receiving care and support, and staff had the skills need. Staff were recruited safely. There were sufficient staff to ensure people received their planned care and support from staff they knew. Care records were up to date and provided staff with the information they need to provide safe care. Medicines were managed in line with regulatory requirements and best practice guidelines.

People's rights were respected and staff promoted choices and independence. Staff were kind and caring.

This assessment did not assess all quality statements within this key question. For the quality statement we did assess, improvements had been made. However, the overall rating for this key question remains inadequate based on the findings at the last inspection. The provider had a range of quality monitoring systems and processes in place. However, further time was needed to enable the provider to demonstrate these had been embedded and would be sustained when the provider took on additional care packages.

Staff spoke positively about the management team and the support they provided.

The registered manager had developed their knowledge of the regulatory requirements and responsibilities. However, findings from our assessments showed some further development was needed.