Compare Care Limited
- Home care
- Dementia care
- Registered since 2012
- Crawley, West Sussex, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Inadequate to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
8 of 138
rated home care services in West Sussex are rated Requires improvement, like this one.
Compare Care Limited: inspection record
Rated Requires improvement in July 2022, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Metro Homecare Limited (Good, less than 0.1 miles away) and Home Instead Senior Care Crawley (Good, 0.1 miles away).
Nearest home care services:
- G Metro Homecare Limited Good, less than 0.1 miles away
- – Transforming Support (Sussex) Not yet rated, less than 0.1 miles away
- RI Care Outlook (Crawley) Requires improvement, 0.1 miles away
- G Home Instead Senior Care Crawley Good, 0.1 miles away
- G Time For You Good, 0.2 miles away
About the service
From the Care Quality Commission's inspection report published 6 July 2022. Quoted under the Open Government Licence.
Compare Care provides personal care for people in their own homes, most of whom were older people with associated health needs. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection the service was providing personal care to nine people.
What inspectors found
Since the last inspection the registered manager and the staff have made improvements which has raised the standard of care people received and the overall governance of the service. The registered manager was reviewing and updating care plans, to ensure they accurately described people's history, their background, aspirations, goals, likes and dislikes. This is an ongoing area of required improvement.
Read the rest of CQC's summary
Since the last inspection, the registered manager had improved their systems to monitor the quality of the services provided. This included conducting weekly and monthly audits checking care plans, monitoring records, medication records and people's visits. These improvements were yet to be fully embedded and sustained.
People and relatives told us their experience of the service had improved and were positive about their support visits. People and relatives had confidence in the reliability of the service and spoke highly of the care. A relative said, "I have to say that there has been a definite improvement, my relative has a new carer who is lovely. I have sent a letter to the company complimenting this member of staff."
People felt safe using the service and staff understood what their responsibilities were in relation to keeping people safe. People had risks associated with their health and wellbeing, assessed and managed to ensure they received personal care and support safely. A person said, "I feel safe with the care I am getting."
Staff administered people's medicines safely and prevented people from the risk of cross infection. The service worked in partnership with people, relatives and other agencies to support people's good health and wellbeing and provide consistent care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were trained and their competency was checked by the registered manager following an induction into the role to ensure staff had the skills to do their job well and effectively meet people's needs.
Staff received supervision to support them in their role and identify any learning needs and opportunities for
professional development. The registered manager carried out spot checks on staff to monitor the quality of the service provided and to seek the views of the people who were supported.
Questions to ask the service
- Responsive was rated Requires improvement on 6 July 2022. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 6 July 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Nicholas O'Donnell
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 6 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Compare Care Limited
- Ownership type
- Organisation
- Companies House number
- 07770277 (opens Companies House)
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Compare Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Compare Care Limited.
- When was Compare Care Limited last inspected?
- The Care Quality Commission's latest rating for Compare Care Limited was published on 6 July 2022.
- Who runs Compare Care Limited?
- Compare Care Limited is run by Compare Care Limited.
- What is Compare Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 July 2022.
Contact
- Phone
- 01293 763311
- Address
- Pinnacle Central Court, Station Way, Crawley, RH10 1JH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Metro Homecare Limited (Good, less than 0.1 miles away) and Home Instead Senior Care Crawley (Good, 0.1 miles away).
Nearest home care services:
- G Metro Homecare Limited Good, less than 0.1 miles away
- – Transforming Support (Sussex) Not yet rated, less than 0.1 miles away
- RI Care Outlook (Crawley) Requires improvement, 0.1 miles away
- G Home Instead Senior Care Crawley Good, 0.1 miles away
- G Time For You Good, 0.2 miles away