Time For You

At the time of the inspection the service was supporting 7 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

There were enough staff to support people and staff were intentionally matched with people to ensure their personalities were a good fit. Medicines were managed safely and staff were appropriately trained. Good infection prevention and control procedures were in place and they were followed correctly by staff.

Lessons were learnt and shared with the team. Accidents and incidents were monitored, and actions were recorded. People knew how to make a complaint and actions taken following any complaints were recorded.

The assessment process was robust and was completed by two staff members and included several stages to ensure all information about the person was gathered. Staff understood people's needs and information relating to their care. People knew how to make a complaint or raise a concern and felt confident that this would be taken forward, we saw that complaints were handled well and action was taken appropriately.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to live their lives in the way in which they wished, the service took a proactive approach to managed risk and independence to ensure people could have complete choice and control over their lives.

People told us that staff were kind, caring and considerate. There was a caring and open approach throughout the service, people and relatives felt that they worked in partnership with the agency and had full involvement in the care they received.

We expect health and social care providers to guarantee autistic people and people with a learning disability

the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: • People were supported in their own homes and staff supported people to live the life they chose. Staff assisted people to go about their daily lives such as go to the gym, attend work and maintain social relationships. Right care: • Care was highly personalised and was tailored to the individual's specific needs. Staff knew people well and would adapt the care they provided to meet how the person was feeling and responded. Right culture: • There was an open and empowering leadership culture, this allowed staff to adopt a caring and proactive approach when delivering care.