Metro Homecare Limited
- Home care
- Dementia care
- Registered since 2024
- Crawley, West Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
10 months
since the latest rating was published.
125 of 138
rated home care services in West Sussex are rated Good, like this one.
Metro Homecare Limited: inspection record
Rated Good in December 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Compare Care Limited Requires improvement, less than 0.1 miles away
- – Transforming Support (Sussex) Not yet rated, less than 0.1 miles away
- RI Care Outlook (Crawley) Requires improvement, 0.1 miles away
- G Home Instead Senior Care Crawley Good, 0.1 miles away
- G Time For You Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 December 2025 (assessment visit 29 September 2025). Quoted under the Open Government Licence.
Date of Assessment: 7 October to 31 October 2025
Metro Homecare provides care and support to people living in their own homes in the Crawley area of West Sussex. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. The service provides personal care to adults living in their own homes, some of whom were living with long term health conditions, as well as conditions associated with old age and frailty. This was the first inspection of the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Systems and processes were in place to protect them from abuse. Staff had a clear understanding of their responsibilities under safeguarding, while the provider understood their regulatory responsibilities.
People were supported, when needed, to access healthcare services. People were encouraged to maintain relationships with family and friends. Concerns and complaints were listened to and used to improve the service they received. People told us that for the most part, carers were kind caring and respectful.
People, staff and relatives spoke positively about the registered manager and senior office staff. Staff said that management was approachable and open to feedback and discussions about people’s care.
We received a range of feedback regarding staff approach, call times, continuity and punctuality. While many people commented very positively about their carers and the commitment shown by staff, some people experienced less consistency in these areas.
Assessments of need and care planning were completed; however, information was not always kept fully up to date when people’s needs changed. Infection control measures were in place and followed by most staff, although there were a small number of occasions where practice did not fully reflect expected standards. The provider had quality assurance systems in place, though these had not identified all of the areas highlighted during this inspection.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Asad Iqbal
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Metro Homecare Ltd
- Ownership type
- Organisation
- Companies House number
- 10000764 (opens Companies House)
Metro Homecare Ltd runs 6 services in England, 1 of them in the South East. 4 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Metro Homecare Ltd
- G Metro Homecare Ltd Good. Home care, Brent, London
- G Metro Homecare Ltd Good. Home care, Lambeth, London
- G Metro Homecare Ltd Good. Home care, Ealing, London
- RI Metro Homecare Ltd Requires improvement. Home care, Newham, London
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Metro Homecare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Metro Homecare Limited.
- When was Metro Homecare Limited last inspected?
- The Care Quality Commission's latest rating for Metro Homecare Limited was published on 15 December 2025.
- Who runs Metro Homecare Limited?
- Metro Homecare Limited is run by Metro Homecare Ltd. It runs 6 services in England, 1 of them in the South East.
- What is Metro Homecare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 December 2025.
Contact
- Phone
- 01293 245084
- Address
- Room 310, The Pinnacle, Station Way, Crawley, RH10 1JH Map (opens Google Maps)
Compare nearby
- RI Compare Care Limited Requires improvement, less than 0.1 miles away
- – Transforming Support (Sussex) Not yet rated, less than 0.1 miles away
- RI Care Outlook (Crawley) Requires improvement, 0.1 miles away
- G Home Instead Senior Care Crawley Good, 0.1 miles away
- G Time For You Good, 0.2 miles away