Aurora Home Care Ltd
- Home care
- Dementia care
- Registered since 2018
- Seghill, Northumberland, North East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
9 months
since the latest rating was published.
97%
of rated home care services in Northumberland are Good or Outstanding (95% across the North East, 88% across England).
Aurora Home Care Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Bluebird Care (Northumberland South) (Good, less than 0.1 miles away) and Thompson Amour Limited T/A Heritage Healthcare North Tyneside (Good, less than 0.1 miles away).
Nearest home care services:
- G Bluebird Care (Northumberland South) Good, less than 0.1 miles away
- – Nupath Care Northumberland No overall rating, less than 0.1 miles away
- G Thompson Amour Limited T/A Heritage Healthcare North Tyneside Good, less than 0.1 miles away
- G Helping Hands - East Northumberland Good, 0.1 miles away
- O Home Instead South East Northumberland Outstanding, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 21 January 2026 (assessment visit 16 October 2025). Quoted under the Open Government Licence.
We carried out this assessment of Aurora Home Care Ltd on 4 and 5 November 2025.
Aurora provides personal care to people living in their own homes, including older adults and people with physical health needs. At the time of our visit, the service supported 57 people.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
We identified areas requiring improvement in governance, risk assessments and care planning. Risk assessments were often incomplete or absent, and care records lacked person-centred detail about preferences, aspirations, and health goals. There was no evidence of significant harm, but these issues posed an ongoing risk if not addressed. Systems for monitoring outcomes and learning from incidents were underdeveloped, and medicines management required some improvement and better oversight. These shortfalls meant the provider could not fully demonstrate safe and effective care, despite staff knowing people well and mitigating risks in practice.
The registered manager acted promptly to address concerns during the inspection and has begun implementing improvements, including strengthening audit systems and planning additional training. The pace of change and improvement needed increasing. We have asked the provider for an action plan in response to the concerns found at this assessment.
The provider had started introducing Oliver McGowan training to support people with a learning disability. Governance systems, including audits and medicines oversight, were still being developed and need to be embedded to ensure sustainable improvement.
Staff demonstrated a good awareness of people’s needs and people we spoke with gave generally positive feedback. This included regarding staff reliability, kindness, call times, personal preferences and needs.
Staffing levels were safe and there was no evidence of missed or significantly late calls. There were effective processes in place for ensuring safety in this area.
The registered manager was open about the challenges facing the service and had taken some steps to make recent improvements, such as additional supervisors in post.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This key question was previously rated good. The key question is now rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The provider was in breach of the legal regulation relating to safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This key question was previously rated good. The key question is now rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This key question was previously rated good and remains good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs. This key question was previously rated good. The key question is now rated requires improvement. This meant people’s needs were not always met in the most person-centred way.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This key question was previously rated good. This question is now rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The provider was in breach of the legal regulation relating to good governance.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Supported Living | No rating | Safe: No rating | Effective: No rating | Caring: Good | Responsive: No rating | Well-led: No rating | |
| Homecare | No rating | Safe: No rating | Effective: No rating | Caring: Good | Responsive: No rating | Well-led: No rating |
Questions to ask the service
- Responsive was rated Requires improvement on 23 May 2023. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 23 May 2023. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Tara Hoadley
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 23 May 2023. Latest assessment published 21 January 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Aurora Home Care Ltd
- Ownership type
- Organisation
- Companies House number
- 07756056 (opens Companies House)
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does Aurora Home Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Aurora Home Care Ltd.
- When was Aurora Home Care Ltd last inspected?
- The Care Quality Commission's latest rating for Aurora Home Care Ltd was published on 21 January 2026.
- Who runs Aurora Home Care Ltd?
- Aurora Home Care Ltd is run by Aurora Home Care Ltd.
- What is Aurora Home Care Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 0191 580 0920
- Address
- Unit 37, Apex Business Village, Annitsford, Cramlington, NE23 7BF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Bluebird Care (Northumberland South) (Good, less than 0.1 miles away) and Thompson Amour Limited T/A Heritage Healthcare North Tyneside (Good, less than 0.1 miles away).
Nearest home care services:
- G Bluebird Care (Northumberland South) Good, less than 0.1 miles away
- – Nupath Care Northumberland No overall rating, less than 0.1 miles away
- G Thompson Amour Limited T/A Heritage Healthcare North Tyneside Good, less than 0.1 miles away
- G Helping Hands - East Northumberland Good, 0.1 miles away
- O Home Instead South East Northumberland Outstanding, 0.1 miles away