Helping Hands Warrington

Systems and processes to safeguard people from the risk of abuse were in place. Staff knew how to escalate their concerns, people and relatives told us that safe care was provided, and people were protected. One person told us, "Yes, they [staff] do know me well and understand my needs."

Safe medicine management processes were in place. Care records contained up to date medication risk assessment information, people received medication support in accordance with their administration instructions and staff received the required medication training.

People were protected from the risk of infection; safe and effective infection prevention and control (IPC) procedures were in place. Staff were engaged in routine COVID-19 testing, PPE was in ample supply and there was an up to date IPC policy in place.

Staffing levels were effectively managed and safe recruitment procedures were in place. We received feedback to suggest that staffing levels had recently improved, people received care from a consistent staff team and call times generally took place at the times that had been agreed as part of the persons care package.

Effective quality assurance and governance measures had been maintained. We were assured that quality performance and risk management measures were used to assess the quality and safety of care people received.