Expectation Care Limited
- Home care
- Dementia care
- Registered since 2018
- Central Milton Keynes, Milton Keynes, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 months
since the latest rating was published.
92%
of rated home care services in Milton Keynes are Good or Outstanding (87% across the South East, 88% across England).
Expectation Care Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Dimensions Beds, Bucks, Cambs and Luton Domiciliary Care Office (Good, less than 0.1 miles away) and Starry Care (Good, less than 0.1 miles away).
Nearest home care services:
- – Ayivin Health Care Limited Not yet rated, less than 0.1 miles away
- RI Centred Healthcare Requires improvement, less than 0.1 miles away
- G Dimensions Beds, Bucks, Cambs and Luton Domiciliary Care Office Good, less than 0.1 miles away
- – Keeva Care Ltd Buckinghamshire Not yet rated, less than 0.1 miles away
- – MK Care Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 July 2026 (assessment visit 24 April 2026). Quoted under the Open Government Licence.
Date of assessment: 5 May to 15 May 2026. Expectation Care Limited is a domiciliary care agency providing personal care to people living in their own homes, including those with learning disabilities, autism, dementia, and physical disabilities. We carried out this assessment because of safeguarding concerns we received. At the time of inspection, 11 people were receiving the regulated activity of personal care from the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care.
An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
The provider was in breach of legal regulations relating to safe care and treatment, safeguarding and governance. They failed to assess, monitor and mitigate the risks relating to the health, safety and welfare of people. Appropriate and robust safeguarding processes were not in place to protect people. The provider did not have effective governance systems in place to monitor and improve the quality of the service.
However, people told us they felt safe with staff and knew who to speak to if they had a concern. Staff told us leaders were responsive and supportive and readily available if they reached out.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
We have asked the provider for an action plan in response to the concerns found at this assessment. Following our feedback, the service took immediate steps to address the concerns.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment and safeguarding at the service.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent. -
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met. -
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Charlene Boima
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 17 April 2019. Latest assessment published 20 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Expectation Care Limited
- Ownership type
- Organisation
- Companies House number
- 09335396 (opens Companies House)
Getting help from Milton Keynes City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Milton Keynes City Council
- Ask for a care needs assessment
- Phone: 01908 253772, Monday to Friday, 8.45am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Milton Keynes City Council
Checked on the council's website, November 2026.
Common questions
- Does Expectation Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Expectation Care Limited.
- When was Expectation Care Limited last inspected?
- The Care Quality Commission's latest rating for Expectation Care Limited was published on 20 July 2026.
- Who runs Expectation Care Limited?
- Expectation Care Limited is run by Expectation Care Limited.
- What is Expectation Care Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01908 990030
- Address
- Margaret Powell House, 433c Midsummer Boulevard, Milton Keynes, MK9 3BN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Dimensions Beds, Bucks, Cambs and Luton Domiciliary Care Office (Good, less than 0.1 miles away) and Starry Care (Good, less than 0.1 miles away).
Nearest home care services:
- – Ayivin Health Care Limited Not yet rated, less than 0.1 miles away
- RI Centred Healthcare Requires improvement, less than 0.1 miles away
- G Dimensions Beds, Bucks, Cambs and Luton Domiciliary Care Office Good, less than 0.1 miles away
- – Keeva Care Ltd Buckinghamshire Not yet rated, less than 0.1 miles away
- – MK Care Not yet rated, less than 0.1 miles away