Centred Healthcare
- Home care
- Dementia care
- Registered since 2018
- Central Milton Keynes, Milton Keynes, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 months
since the latest rating was published.
6 of 76
rated home care services in Milton Keynes are rated Requires improvement, like this one.
Centred Healthcare: inspection record
Rated Requires improvement in July 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Dimensions Beds, Bucks, Cambs and Luton Domiciliary Care Office (Good, less than 0.1 miles away) and Starry Care (Good, less than 0.1 miles away).
Nearest home care services:
- – Ayivin Health Care Limited Not yet rated, less than 0.1 miles away
- G Dimensions Beds, Bucks, Cambs and Luton Domiciliary Care Office Good, less than 0.1 miles away
- – Expectation Care Limited No overall rating, less than 0.1 miles away
- – Keeva Care Ltd Buckinghamshire Not yet rated, less than 0.1 miles away
- – MK Care Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 July 2026 (assessment visit 16 March 2026). Quoted under the Open Government Licence.
Date of assessment: 31 March to 23 April 2026. Centred Healthcare is a domiciliary care agency providing personal care to people living in their own homes, including those with mental health conditions, learning disabilities, autism, dementia, and physical disabilities. At the time of inspection 3 people were receiving care and support from the agency. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This was our first assessment of this service.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
The provider was in breach of legal regulations relating to safe care and treatment and governance. Incidents were not always escalated appropriately or followed up with health or social services. We identified gaps in governance systems such as regular audits and staff competency checks. Records were sometimes incomplete, inaccurate, or outdated for example, recruitment checks and risk assessments.
However, people felt safe with carers, and reported being treated with kindness and dignity. Care plans and risk assessments were generally person-centred and involved individuals and their families.
We asked the provider for an action plan in response to the concerns found at this assessment. Following the assessment the provider submitted a comprehensive action plan setting out how each assessment finding will be addressed, including clear timescales and named leads for every action. This included strengthening governance and oversight through the implementation of a digital care management system.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this registered service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care. -
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery. -
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 16 July 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 16 July 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 16 July 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Blessing Alfred
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Central Staffing Limited
- Ownership type
- Organisation
- Companies House number
- 9408086 (opens Companies House)
Getting help from Milton Keynes City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Milton Keynes City Council
- Ask for a care needs assessment
- Phone: 01908 253772, Monday to Friday, 8.45am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Milton Keynes City Council
Checked on the council's website, November 2026.
Common questions
- Does Centred Healthcare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Centred Healthcare.
- When was Centred Healthcare last inspected?
- The Care Quality Commission's latest rating for Centred Healthcare was published on 16 July 2026.
- Who runs Centred Healthcare?
- Centred Healthcare is run by Central Staffing Limited.
- What is Centred Healthcare's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 16 July 2026.
Contact
- Phone
- 01908 915205
- Address
- Suit 433a Margaret Powell House, 401-447 Midsummer Boulevard, Milton Keynes, MK9 3BN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Dimensions Beds, Bucks, Cambs and Luton Domiciliary Care Office (Good, less than 0.1 miles away) and Starry Care (Good, less than 0.1 miles away).
Nearest home care services:
- – Ayivin Health Care Limited Not yet rated, less than 0.1 miles away
- G Dimensions Beds, Bucks, Cambs and Luton Domiciliary Care Office Good, less than 0.1 miles away
- – Expectation Care Limited No overall rating, less than 0.1 miles away
- – Keeva Care Ltd Buckinghamshire Not yet rated, less than 0.1 miles away
- – MK Care Not yet rated, less than 0.1 miles away