Caremark (Plymouth)

People's experience of using this service:

People were truly respected and valued as individuals, by an exceptional and distinctive service.

People consistently told us how they were treated with exceptional kindness, compassion and respect. We received overwhelmingly positive feedback on how staff were supportive and went the extra mile to get care just right for people. One person told us, "All the staff are exceptional; the care they give is second to none. They are of the highest standard. I feel totally safe and cherished in their care".

The providers values of compassion, integrity and professionalism were strongly imbedded within the leadership, governance and culture of the service. All staff showed a love and passion for people, keeping them at the heart of the service and in charge of their own care. One member of staff told us, "I came into care, because I wanted to make people feel good every day, I love the people I go to see".

The provider promoted an open and fair culture and was responsive and innovative to changes in the health and social care sector to ensure people's care was delivered in line with best practice.

There were positive, respectful working relationships with external professionals. There was a passion for continuous learning, improvement and sustainability. The service had received a large number of awards both internally and from stakeholders, in recognition of delivering continuous high-quality care and support for people.

People were kept safe and protected from avoidable harm and abuse.

People received good personalised care and support, and had their human rights protected.

More information is in Detailed Findings below.