H & H Healthcare Limited

Not everyone using H & H Healthcare Limited received a regulated activity. CQC only inspects the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Assessments of people's care and support needs were carried out before they started using the service and people and their relatives told us they were involved in planning their care.

People and relatives had confidence in the ability of staff to deliver care effectively. Since the last inspection in September 2019, the service's induction and training arrangements for staff had been improved and staff told us they were provided with relevant training which gave them the skills and knowledge to support people effectively.

Staff told us they felt supported by their managers and felt able to speak with them. However, staff supervisions were not being completed for all staff regularly. We made a recommendation about this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's nutritional needs were met, and the management team and staff worked in partnership with health and social care professionals to ensure people received effective care.

Systems were in place to manage and respond to complaints. People and relatives spoke positively about how the service was run. However, people told us engagement and communication could be improved. We made a recommendation about this.