SureCare Newcastle and North Tyneside
- Home care
- Dementia care
- Registered since 2018
- Gosforth, Newcastle upon Tyne, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
31 of 37
rated home care services in Newcastle upon Tyne are rated Good, like this one.
SureCare Newcastle and North Tyneside: inspection record
Rated Good in July 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Elderflower Care Services North East Good, less than 0.1 miles away
- RI Primary Care Recruitment Ltd Requires improvement, less than 0.1 miles away
- G Real Life Options - Newcastle and Durham Good, less than 0.1 miles away
- – Havant Care - Newcastle Not yet rated, 0.2 miles away
- O Home Instead Senior Care Outstanding, 0.2 miles away
About the service
From the Care Quality Commission's inspection report published 17 July 2019. Quoted under the Open Government Licence.
SureCare Newcastle and North Tyneside is a domiciliary care agency. It provides personal care to people living in their own homes.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 30 receiving personal care at the time of the inspection.
What inspectors found
SureCare Newcastle and North Tyneside provided a reliable service. People were supported by a small team of consistent staff. People told us staff were caring and respectful. Staff were punctual and had always attended planned visits.
Read the rest of CQC's summary
People's needs were assessed and care was planned to meet their preferences and choices. Staff were given very detailed information to support people. People received their medicines as prescribed. They were supported to eat and drink things they enjoyed and to access healthcare services when they needed to.
Staff were trained and competent. Their skills and understanding were regularly checked to make sure they could carry out their role. They understood their responsibilities in mitigating risks and keeping people safe. Safe recruitment procedures had been followed.
The registered manager was well respected by people, relatives, and staff. They had put in place processes and systems to make sure the service provided good quality care. They kept up to date with best practice, and trialled new ways of working to continually improve.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Records related to the Mental Capacity Act (2005) were not always clear, however the registered manager addressed this during our inspection.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Maxine Rebelo
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Physical Disability, Sensory Impairment, Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 17 July 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Surecare Newcastle Limited
- Ownership type
- Organisation
- Companies House number
- 10601274 (opens Companies House)
Getting help from Newcastle City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Newcastle City Council
- Ask for a care needs assessment
- Phone: 0191 278 7878 (ask for Adult Social CarePoint), Monday to Friday, 8am to 5pm
- Support for carers
- Paying for care: Newcastle City Council
Checked on the council's website, November 2026.
Common questions
- Does SureCare Newcastle and North Tyneside provide nursing care?
- The Care Quality Commission's register does not list nursing care for SureCare Newcastle and North Tyneside.
- When was SureCare Newcastle and North Tyneside last inspected?
- The Care Quality Commission's latest rating for SureCare Newcastle and North Tyneside was published on 17 July 2019.
- Who runs SureCare Newcastle and North Tyneside?
- SureCare Newcastle and North Tyneside is run by Surecare Newcastle Limited.
- What is SureCare Newcastle and North Tyneside's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 July 2019.
Contact
- Phone
- 0191 691 1044
- Address
- The Grainger Suite, Regent Centre, Gosforth, Newcastle upon Tyne, Newcastle Upon Tyne, NE3 3PF Map (opens Google Maps)
Compare nearby
- G Elderflower Care Services North East Good, less than 0.1 miles away
- RI Primary Care Recruitment Ltd Requires improvement, less than 0.1 miles away
- G Real Life Options - Newcastle and Durham Good, less than 0.1 miles away
- – Havant Care - Newcastle Not yet rated, 0.2 miles away
- O Home Instead Senior Care Outstanding, 0.2 miles away