Real Life Options - Newcastle and Durham

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Care was personalised and responsive to people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received regular training, supervision and appraisal. Staff worked with external professionals to ensure people received the support they needed.

The registered manager and provider had effective governance systems in place. Feedback was regularly sought and acted on. Lessons were learnt and shared with staff.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. The service maximised people's choice and control over their lives and supported them to increase their independence. Care was person-centred, people said staff treated them with dignity and knew them well. The service's culture was person-centred with additional training in person-centred care and themed supervisions. People were involved in recruitment of staff and the running of the service.