Daily Living Care Ltd

People's experience of using this service: ●People were very happy with the care and support they received from the service. They, and relatives, felt involved in how their care was planned and delivered, and described positive relationships with staff who undertook their care calls. ● People received their care calls at the agreed times and were informed if staff were delayed. People had consistency of staff and knew which staff member was expected. ● People had not experienced any missed care calls. ● The provider's vision, policies and procedures promoted people being in control of their care and support, which people told us they were. ● People had care plans which reflected their needs and preferences. Staff knew people well and how to protect them from risks of injury. ● Risks had been assessed, however, management plans did not contain the detail to inform staff, should they need to refer to the information, of how to reduce risks of potential injury or harm. ● Staff were supported through an induction, training and meetings. ● The service met the characteristics of 'Good' in four of the five key questions. Overall, people were safe, however, we found some improvements were required in the key question related to Safe. Our overall rating for the service is 'Good'.

More information is in the full report.