Richmond Village Coventry DCA
- Home care
- Dementia care
- Registered since 2023
- Warwickshire, West Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
3 ratings
Rated Good at every inspection since 2016.
7 months
since the latest rating was published.
85%
of rated home care services in Warwickshire are Good or Outstanding (82% across the West Midlands, 88% across England).
Richmond Village Coventry DCA: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Flexi Coventry Limited (Good, 0.7 miles away) and Daily Living Care Ltd (Good, 1 mile away).
Nearest home care services:
- G Flexi Coventry Limited Good, 0.7 miles away
- – Adon Health Ltd Not yet rated, 0.9 miles away
- G Daily Living Care Ltd Good, 1 mile away
- – Alcester Care Ltd Not yet rated, 1.2 miles away
- G Handle with care Coventry and Warwickshire Good, 1.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 30 March 2026 (assessment visit 10 December 2025). Quoted under the Open Government Licence.
Richmond Village Coventry is a domiciliary care agency which is registered to provide personal care and support to people in their own homes all based within Richmond Village. This includes personal care support to people in supported living settings. The service is registered to provide support to younger adults under the age of 65 years, adults over 65 years, people living with dementia, people with learning disabilities, mental health conditions, physical disabilities and sensory impairments. This is the first inspection to this service under the new provider.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Not everyone supported by this service received the regulated activity of personal care and nobody was receiving a supported living service. This inspection looked at those people who received personal care and support. At the time of our inspection there were 20 people scheduled to receive a personal care service but 2 of these people were in hospital. The service was not supporting anyone with specific needs linked to a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
The provider’s systems ensured people had their needs assessed and plans developed to support their needs. Risks related to people’s environment were identified and managed to enable staff to support people safely. Staff knew how to identify and manage risks associated with infection prevention and control. Where serious incidents or accidents occurred, staff knew to report these to enable them to be managed appropriately. Staff were recruited safely and had access to the training needed to support them in their role, this included medicine management. The registered manager had systems in place to promote staff well-being. Staff knew people well and understood the importance seeking people’s consent before providing care. Staff were kind and caring and supported people with respect and protected their privacy.
The provider had a positive culture with support available to leaders. There were systems to provide information and seek people’s feedback, but outcomes were not always clear in relation to those people specifically receiving a personal care service.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Margaret Gamble
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Richmond Villages Operations LimitedBrand: BUPA Group
- Ownership type
- Organisation
- Companies House number
- 04779288 (opens Companies House)
Richmond Villages Operations Limited runs 19 services in England, 4 of them in the West Midlands. 15 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Richmond Villages Operations Limited
- O Richmond Village Nantwich DCA Outstanding. Home care, Cheshire East, North West
- O Richmond Village Northampton Outstanding. Care home with nursing, West Northamptonshire, East Midlands
- G Richmond Village Aston On Trent Care Home Good. Care home with nursing, Derbyshire, East Midlands
- G Richmond Village Aston on Trent DCA Good. Home care, Derbyshire, East Midlands
See all 19 services run by Richmond Villages Operations Limited
Getting help from Warwickshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Warwickshire County Council
- Ask for a care needs assessment
- Phone: 01926 359190, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Warwickshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Richmond Village Coventry DCA provide nursing care?
- The Care Quality Commission's register does not list nursing care for Richmond Village Coventry DCA.
- When was Richmond Village Coventry DCA last inspected?
- The Care Quality Commission's latest rating for Richmond Village Coventry DCA was published on 30 March 2026.
- Who runs Richmond Village Coventry DCA?
- Richmond Village Coventry DCA is run by Richmond Villages Operations Limited. It runs 19 services in England, 4 of them in the West Midlands.
- What is Richmond Village Coventry DCA's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 024 7664 5544
- Address
- Bede Village, Hospital Lane, Bedworth, CV12 0PB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Flexi Coventry Limited (Good, 0.7 miles away) and Daily Living Care Ltd (Good, 1 mile away).
Nearest home care services:
- G Flexi Coventry Limited Good, 0.7 miles away
- – Adon Health Ltd Not yet rated, 0.9 miles away
- G Daily Living Care Ltd Good, 1 mile away
- – Alcester Care Ltd Not yet rated, 1.2 miles away
- G Handle with care Coventry and Warwickshire Good, 1.7 miles away