Walsingham Support - Supported Living West Cumbria

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service supported 56 people with personal care.

Right Support: Whilst people felt safe with the staff supporting them, we found further work was needed to ensure safeguarding concerns were identified by staff, raised appropriately and shared with relevant organisations. We have made a recommendation about this.

People had busy diaries of fulfilling and meaningful actives. This included working in charities in their local communities, pursuing chosen hobbies and taking part in sporting activities. People eagerly spoke of their achievements and were proud of these.

People were supported to have maximum choice and control of their lives. People were supported by staff in the least restrictive way possible and in their best interests; the policies in the service supported this practice.

Right Care: Staff were kind and compassionate. Support staff treated people with dignity and respect. People were supported in a person-centred way that reflected their individual choices and enjoyed positive and meaningful interactions with staff.

Right Culture: The provider did not always have effective systems and processes in place to support the delivery of high-

quality care. Issues with the provider's IT systems meant full, accurate and up to date information about people's care needs was not always recorded in one place. This put people at risk of harm.

People were supported by skilled staff whose values, attitudes and behaviours empowered people to achieve their goals. Staff encouraged teamwork between people and a sense of empowerment to take individual and collective decisions in relation to their home surroundings.