Fortis Care Hertfordshire

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and the provider promoted care and support focused on people's strengths and this promoted their independence. People were encouraged to take positive risks and take part in activities and pursue their interests.

Right Care Staff showed kindness and compassion when supporting people. People trusted and approached staff with confidence. Staff supported people how they wanted and helped them stay safe and enjoy their lives.

Staff received training and support to understand each person's needs and their support had a positive impact on people's lives. People were actively involved in their care. Key workers were allocated to each person to help ensure people had regular input and were involved in evaluating their progress, goals and achievements.

Right Culture The registered manager and provider promoted a positive, caring and inclusive culture amongst the staff team. Staff morale was good, staff felt listened to and empowered to support people in a personalised and safe way.

The registered manager and provider used a range of audits and governance systems which were effective to quality assure the service provided and identified where improvements were needed. A service improvement plan had been developed to show what actions had been taken and if these were effective to drive forward improvements in the service.

Staff received training and understood best practice when supporting people with a learning disability and/or autism. People and their representatives were involved in their care and their views and choices were respected. Staff felt valued and were involved in developing the service to improve people's outcomes.