Helping Hands Preston
- Home care
- Dementia care
- Registered since 2018
- Bamber Bridge, Lancashire, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2019.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
183 of 199
rated home care services in Lancashire are rated Good, like this one.
Helping Hands Preston: inspection record
Rated Good in September 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G The Ryan Medical Centre Tender Nursing Care Good, 0.2 miles away
- G Guardian Homecare (Preston) Good, 0.3 miles away
- – Direct Approach Care Limited No overall rating, 0.5 miles away
- G Community Life Choices Good, 0.8 miles away
- G Red Rose Care Good, 1 mile away
About the service
From the Care Quality Commission's inspection report published 1 September 2023. Quoted under the Open Government Licence.
Helping Hands Preston is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 41 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
The registered manager assessed peoples' individual needs prior to them receiving care and support. Individual risk assessments were in place to highlight areas of risk however, we found some gaps in the information to guide staff. We have made a recommendation about the level of detail included in care documentation.
Read the rest of CQC's summary
We found some inconsistencies in medicine administration records. We found staff were not always documenting the time medication was given. This information is required for medicines that are to be given before or after food or separate to other medicines. The provider responded immediately during our inspection to address this.
People were given their medicines by staff who were trained to do so. One person told us, "One lady is particularly good and gives me good advice on medicines." People and their relatives told us they felt safe with the care staff. Staff were aware of how to identify and report safeguarding concerns. We were assured by the infection prevention and control procedures in place. We found recruitment was safe and the staff files we viewed contained the relevant information.
People told us the service was well managed. We received consistently positive feedback about the registered manager. There were systems in place to monitor the quality of the care provided. Suggestions around improvement to these systems were discussed with the registered manger during the inspection and these changes were implemented during the inspection.
We found the management team receptive to feedback and keen to improve the service. The registered manager worked with us in a positive manner and provided all the information we requested.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Jade Ward
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 1 September 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 24 of them in the North West. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire
- G Helping Hands Aintree Good. Home care, Liverpool
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from Lancashire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Lancashire County Council
- Ask for a care needs assessment
- Phone: 0300 123 6720. Out-of-hours emergencies: 0300 123 6722
- Support for carers
- Paying for care: Lancashire County Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Preston provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Preston.
- When was Helping Hands Preston last inspected?
- The Care Quality Commission's latest rating for Helping Hands Preston was published on 1 September 2023.
- Who runs Helping Hands Preston?
- Helping Hands Preston is run by Midshires Care Limited. It runs 151 services in England, 24 of them in the North West.
- What is Helping Hands Preston's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 September 2023.
Contact
- Phone
- 01772 958878
- Address
- Unit 3, Cotton Mill Road, Bamber Bridge, Preston, PR5 6LF Map (opens Google Maps)
Compare nearby
- G The Ryan Medical Centre Tender Nursing Care Good, 0.2 miles away
- G Guardian Homecare (Preston) Good, 0.3 miles away
- – Direct Approach Care Limited No overall rating, 0.5 miles away
- G Community Life Choices Good, 0.8 miles away
- G Red Rose Care Good, 1 mile away