Primrose Healthcare Services Limited
- Home care
- Dementia care
- Registered since 2018
- Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2019.
7 months
since the latest rating was published.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Primrose Healthcare Services Limited: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Alternative Smart Solutions LTD No overall rating, 0.8 miles away
- – Community SouthEast Not yet rated, 1.5 miles away
- G Surrey SCP Good, 1.5 miles away
- G The Field Lane Domiciliary Agency Good, 1.7 miles away
- – Elite Healthcare Solutions No overall rating, 1.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 March 2026 (assessment visit 16 February 2026). Quoted under the Open Government Licence.
Date of assessment: 19 February to 6 March 2026.
Primrose Healthcare Services Ltd is a domiciliary care agency providing personal care for people in their own homes. At the time of our assessment, 50 people using the service were in receipt of the regulated activity of personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This is a service used by autistic people or people with a learning disability but is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service was working in line with this guidance.
Staff were aware of their responsibility to safeguard people from the risk of harm and abuse, and the provider ensured any incidents were learnt from to prevent reoccurrence. Risk assessments and care plans were in place to inform staff of people’s health conditions, care needs and the environment they would be providing care in. These were updated on a regular basis to ensure information about people was up to date. There were appropriate numbers of safely recruited and knowledgeable staff, who were proud of the care they delivered to people. Staff encouraged people to remain as healthy and independent as possible and respected their rights under the Mental Capacity Act 2005.
Staff felt the management team were approachable but knew how to whistle blow to external authorities should the need arise. Regular quality audits were completed to identify any shortfalls so these could be resolved. There were close working partnerships with external professionals in order to provide holistic care to people. The registered manager sought to gather feedback from people and staff on regular occasions, and rectified any concerns raised in a timely manner.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has remained as Good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained as Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained as Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained as Good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has remained as Good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Olubukola Famuditimi
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 10 July 2021. Latest assessment published 16 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 11169402 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Primrose Healthcare Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Primrose Healthcare Services Limited.
- When was Primrose Healthcare Services Limited last inspected?
- The Care Quality Commission's latest rating for Primrose Healthcare Services Limited was published on 16 March 2026.
- Who runs Primrose Healthcare Services Limited?
- Primrose Healthcare Services Limited is run by Primrose Healthcare Services Limited.
- What is Primrose Healthcare Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 March 2026.
Contact
- Phone
- 01737 440799
- Address
- 48 Brighton Road, Salfords, Redhill, RH1 5BX Map (opens Google Maps)
Compare nearby
- – Alternative Smart Solutions LTD No overall rating, 0.8 miles away
- – Community SouthEast Not yet rated, 1.5 miles away
- G Surrey SCP Good, 1.5 miles away
- G The Field Lane Domiciliary Agency Good, 1.7 miles away
- – Elite Healthcare Solutions No overall rating, 1.7 miles away