Alternative Smart Solutions LTD
- Home care
- Dementia care
- Registered since 2024
- Surrey, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 months
since the latest rating was published.
92%
of rated home care services in Surrey are Good or Outstanding (87% across the South East, 88% across England).
Alternative Smart Solutions LTD: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Primrose Healthcare Services Limited (Good, 0.8 miles away) and The Field Lane Domiciliary Agency (Good, 1.2 miles away).
Nearest home care services:
- – Community SouthEast Not yet rated, 0.7 miles away
- G Primrose Healthcare Services Limited Good, 0.8 miles away
- G The Field Lane Domiciliary Agency Good, 1.2 miles away
- G SeeAbility Surrey South Support Service Good, 1.3 miles away
- G Everycare (East Surrey) Ltd Good, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 July 2026 (assessment visit 22 May 2026). Quoted under the Open Government Licence.
Date of assessment: 5 June 2026.
Alternative Smart Solutions Ltd is a domiciliary care agency. The provider is registered to support older people, younger adults, those with dementia, mental health conditions, a sensory impairment and a physical disability.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This was a planned assessment of the quality statements under the 5 key questions of safe, effective, caring, responsive and well led.
Staff delivered safe care in line with people’s care plans and risk assessments, which reflected people’s needs, likes and preferences. People were supported as individuals, with dignity and respect.
Staff recruitment processes were safe, and they received the training to carry out their duties.
There was confidence in the registered manager from people and relatives.
Governance systems were operating effectively, and this included oversight by the registered manager, who was also the provider.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Mercy Ndlovu
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Alternative Smart Solutions Ltd
- Ownership type
- Organisation
- Companies House number
- 11527394 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Alternative Smart Solutions LTD provide nursing care?
- The Care Quality Commission's register does not list nursing care for Alternative Smart Solutions LTD.
- When was Alternative Smart Solutions LTD last inspected?
- The Care Quality Commission's latest rating for Alternative Smart Solutions LTD was published on 15 July 2026.
- Who runs Alternative Smart Solutions LTD?
- Alternative Smart Solutions LTD is run by Alternative Smart Solutions Ltd.
- What is Alternative Smart Solutions LTD's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07742 218419
- Address
- 32 Hanworth Road, Redhill, RH1 5HT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Primrose Healthcare Services Limited (Good, 0.8 miles away) and The Field Lane Domiciliary Agency (Good, 1.2 miles away).
Nearest home care services:
- – Community SouthEast Not yet rated, 0.7 miles away
- G Primrose Healthcare Services Limited Good, 0.8 miles away
- G The Field Lane Domiciliary Agency Good, 1.2 miles away
- G SeeAbility Surrey South Support Service Good, 1.3 miles away
- G Everycare (East Surrey) Ltd Good, 1.3 miles away