SeeAbility Surrey South Support Service

At the time of this inspection, the service was providing support within the regulated activity of personal care to 20 people across six 'supported living' settings. The settings included accommodation in small, shared houses and small blocks of flats.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: people were encouraged to learn new skills and do things that were meaningful and excited them. There were always enough staff on duty. Staff worked flexibly to ensure people were supported by suitable staff and able to lead the lives they wanted. People experienced choice and control over their lives and their individual communication methods were understood and respected. People were supported to maintain and improve their physical and mental health.

Right Care: people were supported by a team of committed, kind and caring staff. Staff supported people with skill; always upholding privacy and dignity. Staff recognised the subtle signs that people were anxious and distressed and worked collaboratively to care for them. Staff had a good understanding about how to safeguard people and were committed to upholding their human rights. Risks to the health, safety and well- being were identified and mitigated.

Right Culture: The atmosphere across the service was relaxed and friendly with lots of fun and laughter being shared. Positive relationships between people and staff had been developed that were based on trust and respect. People and relatives were confident to raise concerns or suggest changes for the service as well as to the way they received support. Staff enjoyed their work because they felt valued and supported by the

management team. Leaders role modelled the values of inclusivity and promoted personal growth and professional development which was reflected with the way staff provided support to people. Quality assurance processes facilitated continuous improvement. Learning was shared from within and outside the organisation and community contacts were well established.