Care @ Home Newbury Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There was a lack of evidence of mental capacity assessments having been completed for people where information indicated people may not have the capacity to consent to receiving different aspects of care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however, the policies and systems in the service did not always support this practice.

There was a lack of evidence to show plans were in place to support people in their last days.

Although the provider had made improvements in governance and leadership some additional work was needed to ensure continuous and sustained improvement.

People were involved in planning their care and support and were encouraged to express their views on the care and support provided. The provider maintained a log of concerns and complaints which showed actions were taken by staff when concerns were raised.

People, staff and people's representatives were involved in how the service was run. The provider supported staff to learn through supervisions, spot checks, competency observations and staff meetings. The provider worked in partnership with external professionals to help meet people's health and wellbeing needs.