Richmond House Social Care Services CIC

Not everyone who used the service received personal care. The Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Children had achieved remarkable positive outcomes through outstanding support from this service. The service was exceptionally skilled in encouraging children and young people's abilities and were passionate about them embracing their interests.

We heard how some children's lives had been transformed since they began receiving support from Richmond House. A relative said, "It certainly wasn't long after Richmond House becoming involved with [Name of child], that I started to see positive changes. You are an incredible team."

Staff demonstrated exceptionally caring and considerate values. A relative told us their child's staff "Looked after them like family." The staff teams were reliable, consistent and greatly committed to caring for children and young people using the service.

Parents and staff members spoke highly of the management team and told us that they were always available and supportive. Children and young people were often asked for their views about the quality of the service.

There were enough numbers of staff to meet children and young people's needs. Recruitment checks were undertaken, to determine the suitability of new staff to protect children and young people that used the service. Care records were held securely in a locked cabinet within a locked office to help maintain confidentiality.

Children and young people were supported with a tailored package of care that was personalised to their preferences and needs.

Children and young people were safe and protected from avoidable harm because staff knew how to

identify and report any concerns relating to the risk of abuse. Risks to their health, safety and well-being were assessed, and in the main, measures developed to remove or reduce the risks.

Staff had the skills, knowledge and a good understanding of children and young people's individual needs and how they wished to be supported. Staff training was delivered around some children and young people's individual needs, which ensured they could be supported effectively by competent staff.

Children and young people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People, and parents of children using the service told us they would be confident to raise any concerns with the management team. Everyone we spoke with during this inspection was satisfied with the care and support provided for people.