Stonham Albion House

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Systems and processes were in place to support people to stay safe. Staff understood actions to take to reduce risks and promote positive risk taking for customers to live independently. Customers and staff were confident if they had any concerns for customer's safety, the registered manager would support them fully. Staff had received safeguarding training and knew how to recognise and report abuse.

Customers were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Detailed care plans and risk assessments were completed which explained to staff how customers wished to receive their care and support. Staff were trained and understood the principles of the Mental Capacity Act. Staff were kind and caring. The focus of the service was on the customers. Staff's understanding of what was important to the customers was evident throughout the inspection and customers were supported to live independently and fully supported with decision making. Staff showed real empathy for the people they cared for.

Information was available to staff to support customer's health care needs. Care records guided staff. Advice and guidance was obtained from health care professionals to fully achieve person- centred support. Activities that were meaningful to the customers were planned and staff encouraged customer feedback. A complaints procedure was in place and customers knew who to speak to if they had any concerns.

The registered manager and staff had a clear vision of empowering customers with learning disabilities. Customers told us they liked living at Stonham Albion House and said that moving there, was the best thing that had happened to them. Staff enjoyed working there and said they received good support from the registered manager and the client service manager.

The five questions we ask about services and what we found