Amblers Orchard (Office)

Not everyone using the service received regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service provided personal care to 19 people at the time of the inspection.

People told us they felt safe at the service. Relatives agreed their loved ones received safe care. Risk assessments were in place and showed what action had been taken to mitigate identified risks. Medication was managed safely. The provider followed safe recruitment procedures.

People were supported to access relevant healthcare services when they needed them, and they were supported to eat and drink well.

People were supported by staff that were caring, compassionate and respectful. People's independence was promoted, and their confidentiality was protected.

People received care that met their needs. People had opportunities to take part in activities and outings of their choice.

People and relatives shared positive feedback about the quality of care and the management of the service. There was an open culture within the service, where people, staff and healthcare professionals could approach the registered manager with any suggestions or concerns. There were systems in place to monitor and improve the quality of the service.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.