Community Support Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There was a solid structure of governance embedded in the service. The registered manager monitored quality and compliance and was supported by the provider and all staff to continually strive for excellence across all areas of the service. Without exception, all feedback received about the support provided to people was extremely positive.

People received extremely high-quality, personalised support from enthusiastic staff who promoted self- esteem and wellbeing. Their individual needs, preferences, future wishes and expectations were fully evidenced in enablement care plans and risk assessments. Staff were very proud to work for the service and said they received superb support from the registered manager and management teams. Complaints procedures were in place and any complaints were fully investigated and resolved wherever possible. People were treated with respect by compassionate and kind staff who demonstrated effective skills in communication.

Staff understood their roles and knew what was expected of them and the principles of keeping people safe. Recruitment checks were in place to ensure staff were suitable to work at the service. Medicines were administered safely, and staff always practiced good infection control procedures.

Staff had received training and support to enable them to carry out their role. People received support on time and their health was well managed. Staff had positive links with health care professionals which promoted people's wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People said staff were caring and knew their needs very well. Staff clearly understood the importance of

supporting them to regain life skills whilst ensuring dignity and respect. We observed many positive interactions where staff maintain people's independence whilst providing indirect support to aid with their enablement.