Blessed Hearts Home Care
- Home care
- Dementia care
- Registered since 2018
- Handsworth, Birmingham, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Inadequate to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
37 of 162
rated home care services in Birmingham are rated Requires improvement, like this one.
Blessed Hearts Home Care: inspection record
Rated Requires improvement in February 2022, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Support Asia Limited (Good, 0.9 miles away) and ASRA - Smethwick (Good, 1 mile away).
Nearest home care services:
- – The Care Workshop Limited Not yet rated, less than 0.1 miles away
- – All Round Care Solutions Limited Not yet rated, 0.2 miles away
- – Cardun Care Not yet rated, 0.2 miles away
- – Care Plus Direct Ltd Not yet rated, 0.2 miles away
- G Support Asia Limited Good, 0.9 miles away
About the service
From the Care Quality Commission's inspection report published 18 February 2022. Quoted under the Open Government Licence.
Blessed Hearts Home Care is a care at home service providing personal care for 22 people at the time of inspection some of whom were living with dementia or had a physical disability. The service supports people living in their own homes.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Staff often arrived late to people's care call, and, on some occasions, people had experienced missed calls. Some people's care plans and risk assessments required clearer guidance for staff to follow about their health needs. Medicines were not always managed safely. Several staff files contained unexplored gaps in their employment history. There was an audit schedule in place, but we found the provider's audits had not highlighted issues found during the inspection.
Read the rest of CQC's summary
Most people's care plans and risks assessment set out their needs and the support they needed from staff to stay safe. People were supported by staff who had been safely recruited. Steps had been taken to protect people from the risk of infection. Accidents and incidents were recorded, monitored and followed up.
Staff had the necessary skills and training to support people safely. People were supported to eat and drink where they needed support in this area. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff provided people's care with kindness and respect. People and their relatives were involved in care planning and reviews.
Staff felt supported by management. The registered manager gathered feedback from people who used the service. The provider worked with external agencies and professionals to ensure people received the support they required.
Questions to ask the service
- Safe was rated Requires improvement on 18 February 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 18 February 2022. Ask how staff protect dignity and how people are involved in decisions about their care.
- Well-led was rated Requires improvement on 18 February 2022. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Bernadette Bennett
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 18 February 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- JN Community Care LimitedBrand: Surecare
- Ownership type
- Organisation
- Companies House number
- 10929533 (opens Companies House)
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Blessed Hearts Home Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Blessed Hearts Home Care.
- When was Blessed Hearts Home Care last inspected?
- The Care Quality Commission's latest rating for Blessed Hearts Home Care was published on 18 February 2022.
- Who runs Blessed Hearts Home Care?
- Blessed Hearts Home Care is run by JN Community Care Limited.
- What is Blessed Hearts Home Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 18 February 2022.
Contact
- Phone
- 0121 769 1383
- Address
- Office 7 Flexspace West Bromwich 151 Middlemore Road, West Bromwich, Birmingham, B21 0AL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Support Asia Limited (Good, 0.9 miles away) and ASRA - Smethwick (Good, 1 mile away).
Nearest home care services:
- – The Care Workshop Limited Not yet rated, less than 0.1 miles away
- – All Round Care Solutions Limited Not yet rated, 0.2 miles away
- – Cardun Care Not yet rated, 0.2 miles away
- – Care Plus Direct Ltd Not yet rated, 0.2 miles away
- G Support Asia Limited Good, 0.9 miles away