Agincare Live-in Care (South West)

People felt safe and comfortable when staff were in their home. People were kept safe as potential risks had been assessed and managed. People told us they were happy with the support they received with their medicines. People's medicines support needs were documented in care plans. We have made recommendations about the management of some medicines. Staff recruitment practices were safe. Staff understood their responsibilities in relation to infection control.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good understanding of the Mental Capacity Act 2005.

People received a personalised service to meet their specific needs, preferences and wishes. People were involved in making decisions about their care and supported to maintain their independence. Care plans were personalised, very detailed and up to date. This meant staff had the information they needed to deliver appropriate care.

People benefited from a provider who placed an emphasis on delivering a high-quality service. People told us the service was well managed. Staff were passionate, highly motivated and proud to work with the service. People, relatives and staff were encouraged to share their views about the service to make improvements. Regular checks were made to monitor the quality and safety of service provided.