Casterbridge Homecare

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and relatives told us they felt very safe and relaxed with the staff who supported them. Risks to people were reduced because staff were very observant and took action to make sure risks were minimised.

People received support from a regular staff team and staff were recruited safely. Staff were trained to administer medicines safely. Competency checks had been completed to ensure staff were following safe medicine practices.

Staff had received training in infection control and demonstrated an understanding of what personal protective equipment (PPE) should be used when supporting people. People told us that staff wore PPE whilst spending time in their homes.

People's needs were assessed and staff with the right skills helped to meet these. Staff supported people with their eating, drinking and to access healthcare support.

People and their relatives spoke very highly of the way staff cared for them. Comments included, "Each carer seems to be on the ball, and yes they show kindness and care towards my mother" and "They are always nice to me." Staff told us they were proud and enjoyed working at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People confirmed their views were sought and they were involved in making decisions about their care.

The provider had a complaints process and had not received any formal complaints.

People and their relatives were able to give feedback about their care in a variety of ways. Examples

included, through care reviews and surveys.

People could be confident that their care was provided by an agency who monitored risks and followed up to date guidance to keep people safe. The provider had systems and processes in place to retain oversight of people's care and ensure good standards were consistently met.