Agincare UK Weymouth

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Right Support

People told us they felt safe. They were protected from avoidable harm as staff were trained to recognise signs of abuse and knew who to report this to if they had concerns.

People received safe care because staff had a good awareness of the specific risks people faced and how to manage these without being restrictive. People's risk assessments gave staff clear guidance on how to work alongside them to manage their health conditions.

There were enough staff to meet people's needs. It was recognised the service had faced the same challenges as other providers due to the national shortage of care workers. Recruitment was ongoing.

The service had a robust recruitment and selection process that helped ensure only prospective staff with the required skills and good character were employed to support people.

Right Care

Medicines were managed safely by staff who had received the relevant training and competency assessments. Medicines records were regularly audited and appropriate action taken where omissions had occurred.

Accidents and incidents were appropriately reported, investigated and analysed to determine any themes and trends. Lessons learnt were shared to help prevent a recurrence.

We were assured with the service's processes to prevent and control infection. People and relatives confirmed staff wore personal protective equipment (PPE) when appropriate.

The service had robust quality assurance procedures which included various audits, at branch and provider level, and regular staff competency checks. This helped ensure the quality of care was maintained and any issues were identified and resolved promptly.

Right Culture

People's, relative's and staff member's views were sought in annual surveys. The majority of feedback was positive. The provider used feedback to drive improvement in the service people received. This included actions to improve visit scheduling and communication from the office when people's visit schedules changed.

Staff told us they got on well with their colleagues and felt supported. Staff were supported with continuous professional development including apprenticeships and vocational qualifications. The registered manager and branch manager felt supported by the area manager and other provider staff.

People told us they would recommend the service to others.

The service had established and maintained positive working relationships with other agencies including occupational therapists, social work teams and GP surgeries.