Vale of York Intermediate Care service
- Home care
- Dementia care
- Registered since 2012
- North Yorkshire, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
5 months
since the latest rating was published.
8 of 126
rated home care services in North Yorkshire are rated Requires improvement, like this one.
Vale of York Intermediate Care service: inspection record
Rated Requires improvement in May 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Eldercare (Good, 0.4 miles away) and Ryedale Homecare (Good, 0.6 miles away).
Nearest home care services:
- G Eldercare Good, 0.4 miles away
- G Ryedale Homecare Good, 0.6 miles away
- G Deansfield Court Good, 0.9 miles away
- G Acorn Community Care Good, 1.8 miles away
- G Home Sweet Home Care Agency Ltd North Yorkshire Good, 4.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 May 2026 (assessment visit 9 February 2026). Quoted under the Open Government Licence.
Date of the assessment: 16 February to 31 March 2026. The Vale of York Intermediate Care Service is a domiciliary service which provides short-term personal care support to people living in their own homes. At the time of the assessment 11 people were receiving support with their personal care.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We have assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We found a breach of regulation in relation to good governance. Effective systems were not in place to assess the quality and safety of the service and to drive improvement. This included the absence of risk management plans and records to support the safe administration of medicines.
However, people were protected from abuse. Staff understood the need to escalate any concerns and how to do this. Staff were reliable and knowledgeable, taking the time to get to know people. Staff completed medicines training and their competency to safely administer these was assessed.
The staff team worked well together and shared information appropriately with health and social care professionals. People were asked what they wanted to achieve and the support was tailored accordingly.
People described their experience of the care provided as really positive, noting staff were kind and caring in their approach and considered their dignity. People’s independence and choice was actively promoted. Staff confirmed they felt well supported in their role noting the registered manager was approachable and compassionate.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. The systems did not promote high-quality, person-centred care.
The service was in breach of legal regulation in relation to the governance of the service.
Questions to ask the service
- Safe was rated Requires improvement on 7 May 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 7 May 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Debra Wharrick
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 17 October 2017. Latest assessment published 7 May 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- North Yorkshire CouncilBrand: North Yorkshire County Council
- Ownership type
- Organisation
North Yorkshire Council runs 30 services, all in Yorkshire and the Humber. 29 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by North Yorkshire Council
- G 5 Whitby Road Care Home Good. Care home, North Yorkshire
- G Ashfield (Skipton) Good. Care home, North Yorkshire
- G Benkhill Lodge Good. Care home, North Yorkshire
- G Carentan House Good. Care home, North Yorkshire
Getting help from North Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Yorkshire Council
- Ask for a care needs assessment
- Phone: 0300 131 2131, Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm
- Support for carers
- Paying for care: North Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Vale of York Intermediate Care service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Vale of York Intermediate Care service.
- When was Vale of York Intermediate Care service last inspected?
- The Care Quality Commission's latest rating for Vale of York Intermediate Care service was published on 7 May 2026.
- Who runs Vale of York Intermediate Care service?
- Vale of York Intermediate Care service is run by North Yorkshire Council. It runs 30 services, all in Yorkshire and the Humber.
- What is Vale of York Intermediate Care service's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 7 May 2026.
Contact
- Phone
- 01609 536586
- Address
- Old Malton Road, Malton, YO17 7HH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Eldercare (Good, 0.4 miles away) and Ryedale Homecare (Good, 0.6 miles away).
Nearest home care services:
- G Eldercare Good, 0.4 miles away
- G Ryedale Homecare Good, 0.6 miles away
- G Deansfield Court Good, 0.9 miles away
- G Acorn Community Care Good, 1.8 miles away
- G Home Sweet Home Care Agency Ltd North Yorkshire Good, 4.2 miles away