Home Instead Wakefield

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were safe as staff were knowledgeable and aware of their individual needs. All staff could identify signs of possible abuse and neglect and knew how to report such concerns. Risk was managed on an individualised basis and risk assessments provided staff with clear guidance on how to manage potential risks to people's health and safety.

Appropriate recruitment checks had taken place before staff started work and there were enough staff available for operational purposes and to meet people's care and support needs. People's medicines were managed safely, and the service had procedures in place to reduce the risk of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were fully consulted and involved in planning their care. Care documentation was person centred and informative which assisted staff to care for people safely and ensured people developed and retain their independence. There was good evidence of working with other healthcare professionals to ensure people received appropriate care and support.

The provider provided the staff team with leadership and promoted a strong team culture. They maintained good oversight of the service through clear lines of communication and a detailed scheduled of audits and were passionate about continuing to improve the quality of the service.