MIC Healthcare Solutions Ltd

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were kept safe by staff who were trained and had good knowledge about safeguarding people from abuse. Risks to people were assessed and mitigated as far as possible. People received safe support with their medicines. Staff had training and followed good infection control practices. There were enough staff to keep people safe and people received support from a consistent and reliable staff team. Staff had the training, supervision and knowledge to do their jobs.

Peoples needs were thoroughly assessed before they began using the service. People received support to eat and drink according to their support needs and preferences. Staff supported people to see health professionals if this support was required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people according to their preferences, likes and dislikes. Care plans were centred around people's wishes and preferences as well as their physical care needs. People were supported to do things that were important to them and access the community if this was their choice. There was a complaints procedure in place at the service and complaints were promptly responded to. People received respectful and dignified care at the end of their lives.

People and their relatives were very positive about the management of the service. The management team had promoted a positive culture in the staff team. Audits and checks were completed in all areas to identify improvements and actions were put in place to help ensure these happened. People and the staff team were asked for feedback about the service and this was used to inform how the service developed. The management team and staff linked with external professionals to learn and put in place best practice guidance.