Valeo Domiciliary Care Service

There was a person-centred culture within the service, with people involved in the creation and review of their support packages. Staff spoke positively about the registered manager and said they were visible and retained good oversight of the service. A range of audits and checks were in place and governance systems ensured the registered manager and provider understood how the service was operating. We identified the services Statement of Purpose did not reflect the service type provided at this location. This was immediately amended and a revised Statement of Purpose submitted to CQC to ensure it accurately reflected the service.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture. There was a person centred culture within the service which promoted people's dignity, privacy and human rights and the ethos values, attitudes and behaviours of leaders and care staff helped ensure people led empowered lives.