Support & Independence Team - Lower Valley

People had good relationships with the staff and were complimentary of the care and support they received to enable them to regain their independence. People said staff took time to get to get to know them. Staff often went the extra mile to make sure people's needs were met.

People were involved in development of their care plans to make sure the support received met their reablement goals. People's preferences about the support they received was integral to the care planning process.

The service included support from physiotherapists and occupational therapists. Staff maintained strong links with other health and social care professionals to ensure goals were achieved.

Staff were recruited safely, well trained, and people had consistent staff providing their care. There was a good standard of information showing how staff could minimise any risks, and people received their medicines safely.

Systems were in place to manage issues which might affect the safe delivery of care such as adverse weather conditions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People had signed their consent to care plans and risk assessments. People told us staff made sure they understood the support they were providing.

Robust systems were in place to gain the views of people using the service. Feedback from people was analysed and used to inform the review and development of the service.

The service benefitted from strong leadership. The registered manager was committed to the continuous development of the service to make sure people received effective reablement support. They promoted a supportive and inclusive team culture. Staff had a thorough understanding of the aims of the service and were supported to work with other professionals to promote the quality of service provided to people.