Battlefield Healthcare Ltd

People's experience of using this service: •People and their relatives were positive about the care and support provided. One person said, "The carers are brilliant. They are like friends to me." •Risks to people were monitored and procedures were in place to help keep people safe. •There were safe systems for administration of people's prescribed medicines. •People were supported by adequate numbers of staff who were safe and competent to work with them. •People were protected from the risks associated with the control and spread of infection. •Staff understood the importance of ensuring people's rights were understood and protected. •People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. •People's health care and nutritional needs were monitored and understood by staff. •People told us staff understood their needs and were kind, caring and compassionate. •People had opportunities for social stimulation and were able to maintain links with the local community. •There were effective governance systems in place to monitor and improve the quality of the service provided.