Care Quality Services Shrewsbury
- Home care
- Dementia care
- Registered since 2019
- Betton Strange, Shropshire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
This month
The latest rating was published.
47 of 59
rated home care services in Shropshire are rated Good, like this one.
Care Quality Services Shrewsbury: inspection record
Rated Good in October 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Affinity Homecare Shrewsbury Good, less than 0.1 miles away
- G Battlefield Healthcare Ltd Good, less than 0.1 miles away
- – Cavalry Complex Care Services Shropshire Not yet rated, less than 0.1 miles away
- G MNG Care at Home Services Ltd Good, less than 0.1 miles away
- G YourLife (Shrewsbury) Good, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 21 October 2026 (assessment visit 26 August 2026). Quoted under the Open Government Licence.
We carried out this assessment of Care Quality Services Shrewsbury between 22 September 2026 and 8 October 2026. We gave the provider 36 hours’ notice of our assessment to ensure somebody would be available to assist us. One inspector visited the agency’s office on 30 September 2026, and an Expert-by-Experience made telephone calls to people and their relatives on 23 24 September 2026. This was the first inspection for Care Quality Services Shrewsbury under its current registration, following the acquisition of the previous provider by Cera Care. At the time of our assessment, the service was providing support with personal care needs to 95 people living in their own homes.We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The provider had a good learning culture and learnt from mistakes or when things went wrong. People were protected and kept safe from harm or abuse. Staff had been recruited safely and there were enough staff with the right skills, qualifications and experience to support people. Managers made sure staff received training and regular appraisals to carry out their role effectively. People received person centred care in accordance with their needs and wishes and they were involved in planning and reviewing the support they needed. Staff worked with other professionals to make sure people had the care and equipment to maintain their independence. People were cared for by staff who were kind and compassionate. People were treated with dignity and respect. Staff managed medicines well and involved people in planning any changes. Staff worked with other agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff understood their roles and responsibilities. There were audits and checks in place which were effective in identifying shortfalls and driving improvements.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service after registering with a new provider. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service after registering with a new provider. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service after registering with a new provider. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service after registering with a new provider. This key question has been rated good. This meant people’s needs were met through good organisation and delivery. -
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service after registering with a new provider. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Lavena Barkley
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 14 March 2020. Latest assessment published 21 October 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care Quality Services LimitedBrand: Cera Care
- Ownership type
- Organisation
- Companies House number
- 11696513 (opens Companies House)
Care Quality Services Limited runs 21 services in England, 2 of them in the West Midlands. 16 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 4 have no rating yet.
Other services run by Care Quality Services Limited
- O Cambrian Green Court Outstanding. Home care, South Gloucestershire, South West
- G Care Quality Services Brighton and Hove Good. Home care, Brighton and Hove, South East
- G Care Quality Services Bristol Good. Home care, Bristol, South West
- G Care Quality Services Colchester Good. Home care, Essex, East of England
Getting help from Shropshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Shropshire Council
- Ask for a care needs assessment
- Phone: 0345 678 9044, Monday to Thursday, 8.45am to 5pm, Friday, 8.45am to 4pm
- Support for carers
- Paying for care: Shropshire Council
Checked on the council's website, November 2026.
Common questions
- Does Care Quality Services Shrewsbury provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Quality Services Shrewsbury.
- When was Care Quality Services Shrewsbury last inspected?
- The Care Quality Commission's latest rating for Care Quality Services Shrewsbury was published on 21 October 2026.
- Who runs Care Quality Services Shrewsbury?
- Care Quality Services Shrewsbury is run by Care Quality Services Limited. It runs 21 services in England, 2 of them in the West Midlands.
- What is Care Quality Services Shrewsbury's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 October 2026.
Contact
- Phone
- 01743 245848
- Address
- Suite D, The Cypress Centre, off Sitka Drive, Shrewsbury Business Park, Shrewsbury, SY2 6LG Map (opens Google Maps)
Compare nearby
- G Affinity Homecare Shrewsbury Good, less than 0.1 miles away
- G Battlefield Healthcare Ltd Good, less than 0.1 miles away
- – Cavalry Complex Care Services Shropshire Not yet rated, less than 0.1 miles away
- G MNG Care at Home Services Ltd Good, less than 0.1 miles away
- G YourLife (Shrewsbury) Good, 1.5 miles away