Superior Healthcare
- Home care
- Registered since 2018
- Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2020.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
165 of 212
rated home care services in Kent are rated Good, like this one.
Superior Healthcare: inspection record
Rated Good in August 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Beeches Homecare Services (Kent) Good, 1.2 miles away
- G Tender Loving Carers Good, 2.2 miles away
- – Alder Associates Office Not yet rated, 2.2 miles away
- G Pure Life Homecare Good, 2.2 miles away
- – Savanna Living Limited Not yet rated, 2.4 miles away
About the service
From the Care Quality Commission's inspection report published 1 August 2023. Quoted under the Open Government Licence.
Superior Healthcare is a domiciliary care service providing personal care. The service provides support to the whole population, including babies, children and adults with complex health needs including, physical disabilities, sensory impairments, and care at the end of their life. At the time of our inspection, there were 67 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Feedback about the service was mixed. People told us, in general, the care and nursing staff were, "Excellent", some people described them as, "Angels". Concerns had been raised by a relative regarding short notice cover arrangements. The management team had apologised to the relative.
Read the rest of CQC's summary
Care staff were knowledgeable about safeguarding adults' procedures.
Medicines were managed safely, and protocols were in place for people who were prescribed 'as required' medicines.
There were sufficient numbers of staff to ensure people usually received continuous care from staff they knew. Staff were safely recruited.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had systems In place to assess risks to people's health and safety. Care plans were detailed and provided staff with guidance to mitigate risk.
Staff followed infection control procedures, protecting people from the risk of infection. Most people we spoke with said they felt safe with the care and support of staff.
The provider had an effective quality monitoring processes in place.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Susana Lucatero Ramirez
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 1 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 05794330 (opens Companies House)
The Superior Healthcare Group Ltd runs 2 services, all in the South East. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by The Superior Healthcare Group Ltd
- – Superior Healthcare - Sussex Not yet rated. Home care, Brighton and Hove
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Superior Healthcare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Superior Healthcare.
- When was Superior Healthcare last inspected?
- The Care Quality Commission's latest rating for Superior Healthcare was published on 1 August 2023.
- Who runs Superior Healthcare?
- Superior Healthcare is run by The Superior Healthcare Group Ltd. It runs 2 services, all in the South East.
- What is Superior Healthcare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 August 2023.
Contact
- Phone
- 01227 771133
- Address
- Gazette House, 5-8 Estuary View Business Park, Boorman Way, Whitstable, CT5 3SE Map (opens Google Maps)
Compare nearby
- G Beeches Homecare Services (Kent) Good, 1.2 miles away
- G Tender Loving Carers Good, 2.2 miles away
- – Alder Associates Office Not yet rated, 2.2 miles away
- G Pure Life Homecare Good, 2.2 miles away
- – Savanna Living Limited Not yet rated, 2.4 miles away