Pure Life Homecare

Not everyone using Pure Life Homecare receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

The quality of service people received had improved since our last inspection. People told us they received the care and support that they needed.

Management of the service had improved. Since the last inspection the manager had registered with Care Quality Commission (CQC). The registered manager had oversight and scrutiny of the service and was receiving support from the provider. The provider and registered manager were both committed to improving and developing the service.

People told us the service was well managed. People, their relatives and staff spoke highly of the registered manager. They were described as 'very supportive' and 'approachable' and sorted out any issues they had. People and their relatives gave positive feedback about the service they received. People said they felt safe with the staff when they received care in their own homes. People told us they were treated kindly and compassionately by the staff.

People were protected from the risk of avoidable harm. When concerns were identified about people's safety, information was shared with appropriate stakeholders so investigations could be conducted. Risk to people health and safety where identified. The registered manager had ensured all risks associated with people and the service had been assessed and action taken to mitigate the risks.

People were supported with their health needs.The registered manager had oversight of incidents and

accidents and lessons had been learnt when things went wrong.

Staff communicated effectively with people and each other to make sure people's needs were met in the way they had chosen. When people were unwell or needed extra support, they were referred to health care professionals and other external agencies. People received person-centred care that promoted their dignity and independence. Staff followed infection control policies and practices to help protect people from any infection.

Staff knew their roles and were able to tell us about the values and the vision of the service. There were adequate quality assurance measures in place. The registered manager visited people and made calls to check people were happy with the service. Any complaints that were made were managed in the right way and people had been invited to suggest improvements to the service.

There were sufficient numbers of staff to provide the care people needed. People and their relatives said staff arrived when they should and stayed the allotted amount of time. They reported they had not had any missed calls. People said that they usually had consistent care from the same group of staff who had got to know them well. Staff received the training they needed to look after people in the way that suited them best Their competencies were checked by the registered manager to ensure staff had the skills to do their job well and effectively meet people's needs.

Staff received support, guidance and advice from the registered manager and provider. Learning needs were identified and staff had opportunities for personal development. The registered manager regularly worked alongside the staff team and checked that staff were working with people safely. All safety recruitment checks were completed before staff started working with people.

People were supported to express their views and make decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs were assessed and reviewed to ensure care being delivered was up to date and reflective of their needs. People had care plans that provided detailed guidance for staff on the support and care that they needed on a daily basis. Care plans were specific and personalised. People were supported to do things they wanted to do.

People consented to their care and were supported by staff who were trained to fulfil their roles effectively. Staff were aware of the importance of good nutrition to people's health and wellbeing. Medicines were managed safely and people received their medicines.